BiSL® - 2024
BiSL® (Business Information Services Library) is the leading public-domain framework for business information management. It helps business organizations take control of their information provisioning — bridging the gap between the business and its IT suppliers.
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What is BiSL?
BiSL, the Business Information Services Library, is a framework and collection of best practices for business information management. It was developed by the Dutch IT service provider PinkRoccade and transferred to the public domain in 2005; the current version is the 4th Edition, published in 2024. BiSL focuses on how business organizations can improve control over their information provisioning — the demand for business support, the use of information systems, non-automated information provision, and contracts and arrangements with IT suppliers. The library consists of a framework, best practices, standard templates and a self-assessment.
The BiSL framework
The BiSL framework describes all the processes that enable the control of information provisioning from a business perspective. It distinguishes seven process clusters across three levels — operational, managing and strategic.
At the operational level, the use management cluster provides optimum, ongoing support of the information provision, while the functionality management cluster structures and effects changes to it; the connecting processes cluster handles decisions about which changes to make and how to implement them. The management processes cluster ensures all activities in the business information management domain are managed in an integrated way, and the strategic clusters develop realizable strategies and policies.
Why organizations use BiSL
Common languageA stable framework and a shared language for business information management.
Business–IT bridgeFills the gap between the business and IT functions and addresses key management issues.
Control of informationBetter control over the demand, use and policy of the information provision.
Proven in practiceWidely used, with a wealth of best practices and ready-to-use templates available.Who is BiSL for?
BiSL is primarily aimed at business management, information management and professionals who want to improve the support of their business processes through better automated and non-automated information provision. Students and training organizations in this field are part of the audience too.
What BiSL covers
BiSL covers the support, usage, maintenance, renovation and policy of the information provision, plus the management and governance of all related activities — from day-to-day operational support up to long-term information strategy.