Experience Management and XLA® Practitioner Courseware

Experience Management and XLA^® Practitioner builds on foundational experience concepts, teaching participants how to design and implement.

Experience Level Agreements (XLAs) for real-world application.

Through the seven-step Experience Design Methodology, participants learn to create XLAs that can be integrated into formal contracts, supported by practical exercises and exploration of automated experience tools. The course introduces the Experience Management Office (XMO) concept, covering essential roles, operational techniques, and ecosystem management.

Participants gain hands-on understanding through interactive demonstrations and simulations using example XMO dashboards, learning both the science of statistics and measurements alongside the art of experience interpretation.