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ISO/IEC 20000:2011 - A Pocket Guide
Business Analysis Based on BABOK® Guide Version 2 - A Pocket Guide
1 Review
ISO 21500 in Practice - A Management Guide
1 Review
Metrics for Service Management:
1 Review
The Open FAIR™ Body of Knowledge - A Pocket Guide
1 Review
IT4IT™ Foundation study guide
IT4IT™ for Managing the Business of IT - A Management Guide
1 Review
The IT4IT™ reference architecture, Version 2.0
1 Review
The IT4IT™ reference architecture, Version 2.0 - A Pocket Guide
The Demand Supply Governance Framework
The IT Service Part 2 - The Handbook
The IT Service Part 1 - The Essentials
ASL® 2 - A Framework for Application Management

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