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9 producten

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  1. Foundations van ITIL® V3
    Foundations van ITIL® V3
  2. Frameworks voor IT-management
    Frameworks voor IT-management
  3. BiSL®: Business Information Services Library - Management Guide
    BiSL®: Business Information Services Library - Management Guide
  4. Service Management Strategies that Work
    Service Management Strategies that Work
  5. Foundations of ITIL® V3
    Foundations of ITIL® V3
  6. The EFQM excellence model for Assessing Organizational Performance
    The EFQM excellence model for Assessing Organizational Performance
  7. Defining IT Success Through The Service Catalog
    Defining IT Success Through The Service Catalog
  8. Computer Hardware – Hardware and Network Components Foundation
    Computer Hardware – Hardware and Network Components Foundation
  9. IT Service Management from Hell based on Not ITIL
    IT Service Management from Hell based on Not ITIL
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